FckIT SUPPORT
TERMS & CONDITIONS, PRIVACY POLICY & REFUND POLICY
Last Updated: October 23, 2026
Welcome to FckIT Support!
We provide real technical support from real people, with honest answers, a little personality, and zero unnecessary runaround.
By purchasing or using FckIT Support services, you agree to the following terms.
TERMS & CONDITIONS
1. Our Services
FckIT Support provides remote technical troubleshooting through asynchronous text-based messaging.
We assist with common problems involving computers, mobile devices, software, applications, accounts, printers, internet connectivity, and other consumer technology.
Some problems cannot be resolved remotely and may require physical repairs, manufacturer assistance, third-party intervention, or services outside our capabilities.
We cannot guarantee that every technical issue will be resolved.
2. Pricing and What's Included
Technical Support — $24.99 per issue
Each purchase includes:
- Assistance with one technical issue.
- Unlimited asynchronous messages while the support ticket remains open.
- Guidance from a real technician rather than an automated chatbot.
- The ability to send screenshots, photos, and short videos through supported chat features.
- The ability to receive messages, screenshots, and photos from a technician.
- Access to available conversation history through the customer's account, subject to retention policies.
One payment. One issue. No subscriptions. No hidden support fees.
Unlimited messaging applies only to the original issue. Separate or unrelated problems require a new support purchase.
Applicable taxes, if any, will be disclosed during checkout.
3. How Support Works
After purchasing support, customers communicate with a technician through their private support conversation.
FckIT Support is not a live, instant-response, or emergency support service.
Technicians respond as availability permits. We do not guarantee immediate replies or a specific resolution time.
There is no predetermined message limit or automatic expiration date for an open support ticket.
A technician may close the ticket when:
- The issue has been resolved.
- Further remote troubleshooting is not reasonably possible.
- The customer confirms that no further assistance is needed.
- The customer does not respond after three technician follow-up messages requesting a response.
Once closed, the conversation becomes read-only. Customers may continue viewing available conversation history and attachments through their accounts, subject to our retention policies.
A new or unrelated technical issue requires a separate purchase.
4. Customer Responsibilities
Customers agree to provide accurate information about their technical problems and the devices or accounts involved.
Customers are responsible for:
- Maintaining backups of important files.
- Ensuring they have permission to access the devices and accounts involved.
- Following troubleshooting instructions carefully.
- Protecting passwords, recovery codes, and other sensitive information.
Troubleshooting may involve changing settings, updating software, restarting devices, or performing other technical procedures.
Some procedures carry risks, including data loss. We aim to explain material risks when relevant.
Never send passwords, complete payment card numbers, account recovery codes, or other highly sensitive credentials through support chat.
5. Our Personality and Customer Conduct
We're real technicians with real personalities.
Expect honest answers, occasional sarcasm, humor, and sometimes colorful language.
We may roast your technology, but our priority is fixing problems—not insulting customers.
Customers who prefer clean language may request it at any time, and our technicians will respect that preference.
We do not tolerate harassment, threats, discrimination, or abusive conduct.
Customers must not spam, threaten, harass, or misuse the service. We may restrict or end access when reasonably necessary to protect customers, technicians, or our systems.
We will not knowingly assist with illegal activities, unauthorized account access, or harmful misuse of technology.
6. Customer Accounts and Access
Customers may be required to sign in using their email address to purchase support, access conversations, and view support history.
Customers are responsible for maintaining access to their email accounts and preventing unauthorized use of their support accounts.
Where supported, customers may access the same account and eligible support conversations through our website and mobile applications.
A valid purchase for an existing support issue does not require another payment simply to continue that same issue on a different supported platform.
Purchases remain subject to verification and applicable payment-platform requirements.
7. Service Availability
We aim to maintain a reliable support platform, but interruptions may occur because of maintenance, technical problems, third-party services, or circumstances beyond our reasonable control.
We do not guarantee uninterrupted access to our website, applications, messaging systems, or technical services.
8. Limitation of Liability
FckIT Support provides troubleshooting guidance using reasonable care and skill.
To the extent permitted by applicable law, we are not responsible for losses caused by preexisting device defects, third-party outages, unsupported equipment, inaccurate information, or actions taken contrary to our instructions.
We do not guarantee compatibility with every device, successful resolution of every issue, or uninterrupted service.
Nothing in these terms excludes or limits rights, remedies, or liabilities that cannot legally be excluded or limited.
REFUND POLICY
9. Refunds and Service Charges
We want customers to receive genuine technical assistance for their purchases.
If FckIT Support determines that we cannot reasonably provide the technical support service purchased, we will explain the situation and provide a refund.
Other refund requests are evaluated individually based on factors including:
- The nature of the technical issue.
- Troubleshooting already performed.
- Technician time and effort invested.
- Whether meaningful technical assistance was provided.
- Applicable legal or payment-platform requirements.
Our technicians provide professional services, and their time and expertise have value.
An unsuccessful troubleshooting outcome does not automatically mean that a refund is owed when reasonable assistance has already been provided.
We do not impose a fixed message-count cutoff for requesting refunds.
Refund decisions remain subject to applicable law and the requirements of the payment provider used for the purchase.
Where purchases are processed through an app marketplace, refunds may need to be requested through that marketplace according to its policies.
Nothing in this policy limits nonwaivable consumer rights.
To request a refund or report a billing problem, contact:
support@fckitsupport.com
PRIVACY POLICY
10. Information We Collect
To provide technical support and operate our platform, we may collect:
- Customer email addresses and voluntarily provided names.
- Device details, issue descriptions, and troubleshooting information.
- Support messages, screenshots, photographs, short videos, and supported attachments.
- Purchase records, transaction references, and payment verification information.
- Account authentication and session information.
- Technical information reasonably necessary for platform operation, security, and troubleshooting.
We ask customers not to share passwords, payment card details, recovery codes, or other unnecessary sensitive information.
11. How We Use Your Information
We use customer information to:
- Provide purchased technical support.
- Create and maintain customer accounts.
- Verify payments and support entitlements.
- Maintain support conversations and ticket history.
- Allow customers to resume eligible conversations across supported platforms.
- Respond to customer inquiries and refund requests.
- Investigate suspected fraud, misuse, or unauthorized activity.
- Maintain service reliability and security.
- Meet applicable legal, tax, and recordkeeping obligations.
We do not sell customer personal information to advertisers.
12. Third-Party Service Providers
FckIT Support uses third-party services to operate its systems.
These may include:
- Cloudflare: Website infrastructure, backend services, databases, and security.
- Stripe: Website payment processing and payment verification.
- Resend: Transactional email delivery, including account login codes.
- Application marketplaces and payment providers: Where purchases or app distribution are supported.
We may update our service providers as our platform develops.
These providers may receive or process information necessary for their respective services, subject to applicable agreements and privacy practices.
Payment card credentials are processed by the applicable payment provider rather than intentionally collected through FckIT Support messaging.
13. Information Security
We use reasonable administrative and technical safeguards designed to protect customer information.
These may include authenticated access, restricted permissions, secure communications, and purchase verification.
No internet-connected service can guarantee absolute security.
Customers should protect their email accounts and avoid sending sensitive credentials through support conversations.
14. Data Retention
We retain customer account information, payment records, support conversations, and related information for as long as reasonably necessary to operate our service, maintain business records, resolve disputes, and comply with applicable legal obligations.
Closed support conversations may remain available in read-only form through customer accounts.
We may delete, restrict access to, or anonymize information when it is no longer needed for legitimate business, security, or legal purposes, subject to applicable law. We do not promise that every account record or support attachment will be retained indefinitely.
15. Your Privacy Choices
You may contact us to ask about personal information associated with your account, request corrections, or request deletion where applicable. We may need to verify your identity before acting on a request. Certain records may need to be retained for legal compliance, fraud prevention, dispute resolution, or legitimate business purposes.
Where privacy laws provide additional rights, such as access, portability, or the ability to appeal a decision, we will honor those rights as required by applicable law.
16. Cookies, Sessions, and Similar Technologies
Our website and applications may use session tokens, browser storage, and similar technologies to keep customers signed in, maintain the support experience, and help protect accounts. Our infrastructure providers may also process technical information necessary for security and reliable service delivery.
You can clear browser data through your browser settings, but doing so may sign you out or affect saved information on your device.
17. Children's Privacy
FckIT Support is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can review and take appropriate action.
18. Changes to These Policies
We may update these Terms & Conditions, Refund Policy, and Privacy Policy as our services change or legal requirements evolve. Any updates will appear on this page with a revised Last Updated date. If changes are material, we will provide additional notice where required by law.
19. Contact Us
For support, billing concerns, refunds, privacy questions, or requests related to personal information, contact us at:
support@fckitsupport.com